Shipping & Returns

Shipping

All purchases are shipped out of New Jersey, USA. 

Orders will be shipped within 5-7 days after placing an order as each item is handmade and made to order. If the item is already made and in stock, the order will be shipped sooner than the 5–7-day time frame. (Monday-Saturday). After the item(s) have been shipped, you will receive a tracking number by email. Please message us through the CONTACT link with any questions regarding your shipment status. 

If an order is returned to sender due to incorrect package/address details, the buyer is responsible to pay for reshipment. 

Should your item arrive damaged, please contact us through the CONTACT link on the Home page along with a photo of the damaged items and order number.

Returns

If you would like to make a Return, please contact us through the CONTACT link on the Home Page. Please include your Order number. 

We do not offer refunds or returns after 30 days of the delivered date, however if you have a problem with your order, please contact us through the CONTACT link. (Does NOT apply to orders delivered over 60 days out.)

By using this website, www.kojedesigns.com, you are consenting to all terms and conditions as stated above.